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DESCRIPTION
Are you the best professional solving technical issues? Can you transform a problem into a good experience?
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
Our Client is a multinational company known to be responsible for the creation of multimedia and software products. It is the strongest brand in the digital marketing software field. Through our client’s software, the end-users have everything they need to deliver exceptional digital experiences!
What you'll do
- Provide the necessary help to solve all customer’s technical issues, through phone and email;
- Be a relentless advocate for the customers and their issues;
- Ensure customer satisfaction, presenting creative solutions to their issues;
- Make an effort to regain customer’s confidence in the brand;
- Provide recommendations to engage with customer’s needs;
- Have a central role within the internal organization.
REQUIREMENTS
- Fluent written and verbal communication skills in Italian (C2);
- Good knowledge of English (minimum B2);
- Experience in Technical Support (1 year minimum);
- Customer oriented with strong decision-making skills;
- Excellent communication and interpersonal skills and team spirit;
- Ability to solve technical issues creatively;
- Ability to build and maintain positive relationships with customers;
- Agile in computer skills from the user’s perspective.