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573 job offers found

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Portuguese Advisor for Fitness app, flight & 2 weeks Hotel

Athens , Greece

Job Squad

Mandatory:

Portuguese Advanced

Company

Job Squad

Employment type

Full time

Experience

Entry level

DESCRIPTION

Tier 2 Customer Support team supporting users of a premium fitness-tracking wearable and coaching platform. The role covers a wide range of customer topics, including hardware, software, analytics, orders, and memberships. Support is provided via phone, email, and chat, with potential future expansion to social media channels.

REQUIREMENTS

Handle inbound and outbound customer contacts via phone, email, and chat

Support hardware, software, analytics, and membership-related issues

Assist with order tracking, cancellations, refunds, and damaged devices

Troubleshoot technical issues and translate them into understandable solutions

Common Customer Topics you might help our customers with.

Heart rate or data discrepancies

Delayed or missing orders

Membership cancellation requests

Device damage or battery performance issues

Refund status inquiries

Portuguese at C2 level or native

English at B2 level

No prior experience required; technical support experience is an advantage

Confident PC user (MS Office)

Comfortable with multitasking and learning multiple tools

Interest in wearable technology and fitness tracking

SKILLS

ARE YOU THE PERFECT CANDIDATE?