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DESCRIPTION
A last-minute flower delivery in New York, a table at a Michelin-starred restaurant, or arranging seamless airport transfers…
As a Premium Concierge, you will handle exclusive requests from high-profile members and build long-term relationships based on trust, personalization, and service excellence.
This is more than customer service — it is about creating exceptional, tailor-made experiences.
Your Responsibilities
- In a fast-paced, high-standard environment, you will manage a wide range of premium requests, including:
- Restaurant reservations, transportation services, and mobility arrangements
- Travel planning and flight bookings
- Assistance related to insurance services and payment solutions
- Personalized advice, lifestyle recommendations, and bespoke suggestions
- You will provide creative and proactive solutions, ensuring each member receives a unique and memorable experience.
As a Premium Concierge, you will:
- Manage client relationships via phone and digital channels
- Anticipate members’ needs and exceed their expectations
- Go beyond the initial request to create a “wow” effect
- Maintain the highest standards of quality, accuracy, and reliability
- Identify client needs precisely and provide relevant recommendations within set deadlines
- Track and follow up on requests using internal tools such as CRM and ticketing systems
Your Profile
- Native-level French, both written and spoken
- Fluent English is mandatory
- A third language (Spanish, German, or Italian) is a strong asset
- Excellent communication skills with a strong service mindset
- High attention to detail and commitment to customer satisfaction
- Ability to multitask efficiently with strong organizational skills
- Comfortable working with digital tools (Microsoft Office, CRM systems)
Experience & Background
- Minimum education level: Bachelor’s degree or equivalent
- First experience in travel, hospitality, luxury services, or premium customer service is a plus
- Responsive, empathetic, and solution-oriented
- Team player who thrives in a demanding and multicultural environment
What’s in It for You
- Permanent contract based in Paris
- Rotating schedule from Monday to Sunday between 7 AM and 10 PM
- Modern and stimulating work environment
- Dynamic, supportive, and excellence-driven team
- Meal vouchers covered at 60%
- 75% public transportation reimbursement plus sustainable mobility allowance
- 2 days of remote work per week after 6 months
- Company committed to diversity and inclusion