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DESCRIPTION
Do you want to work with technical support while developing your customer service and soft sales skills? Our client is looking for Norwegian-speaking candidates to join their team in Warsaw, Poland!
Become part of a growing team providing 1st and 2nd line support to customers in an on-site setting. From resolving billing and technical issues to engaging in soft sales, this role offers a varied and rewarding experience.
About the company
The company is a global leader in customer experience solutions and technology, serving iconic brands across the world. With over 300,000 staff operating in more than 40 countries, they are known for transforming customer experience through innovative and personalized solutions. The company fosters a supportive, inclusive, and dynamic work environment focused on continuous learning and development.
What will you do?
- Provide 1st and 2nd line technical support to customers
- Troubleshoot billing and technical issues
- Deliver excellent customer service via multiple channels
- Engage in soft sales by recommending products and services
- Meet assigned sales and customer satisfaction targets
- Maintain professional communication in Norwegian and English
- Work full-time across flexible shifts, including some weekends
REQUIREMENTS
- C1 level proficiency in Norwegian, strong B2 level in English
- Strong technical skills and problem-solving ability
- Comfortable with soft sales and meeting sales targets
- Confident communicator with persuasive abilities
- Financially prepared to relocate to Poland
- Flexibility to work across various shifts, including weekends