Empathy jobs abroad
82 job offers found
DESCRIPTION
As part of German Week, we’re hiring talented, German‑speaking professionals for two entry-to-intermediate tracks. Apply once and choose your track: Customer Service or Claims.
How to apply: Submit your CV (German or English) and tell us your preferred track in the subject line or application form: “Customer Service” or “Claims.”
About the Roles (choose one track)
Track A — Customer Service Representative
You’ll be the first point of contact for customers, delivering clear answers and a great experience.
What you’ll do
- Handle inbound inquiries via phone, email, and chat in German (and English as needed)
- Provide accurate information on products, services, and policies
- Troubleshoot issues and follow through to resolution
- Capture notes and update customer records in our systems
- Partner with internal teams to resolve complex questions
What you bring
- Experience in a customer-facing role (contact center or service desk a plus)
- Excellent listening, communication, and problem‑solving skills
- Comfort navigating multiple systems and documenting accurately
- Fluency in German (C1+) and English
Track B — Claims Representative
You’ll guide customers through the claims journey, ensuring accuracy, fairness, and timely outcomes.
What you’ll do
- Receive, review, and document claim submissions
- Verify policy/coverage details and explain next steps clearly
- Coordinate with adjusters and internal specialists to resolve claims
- Maintain precise records and uphold confidentiality/compliance standards
- Provide proactive status updates to customers
What you bring
- Experience in claims, insurance, or healthcare administration is a plus (training provided)
- Strong attention to detail, numerical accuracy, and organization
- Clear, empathetic communication with a customer-first mindset
- Fluency in German (B2/C1+) and English
REQUIREMENTS
- Application Instructions (one ad, two options)
- Apply once with your CV (English).
- In your application, indicate one preferred track: “Customer Service” or “Claims.” If you’re open to both, list them in order of preference.