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German Customer Service Expert (WFH in Spain)

Remote , Spain

Workster

Mandatory:

English Advanced

German Proficiency

Company

Workster

Employment type

Full time

Experience

Entry level

DESCRIPTION

Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit German-speaking Customer Service Specialists to service a leading worldwide audio equipment producer, working fully remote from anywhere in Spain

Your Role

Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer).
Solve requests/incidents that require a higher level of technical knowledge
Solve requests/incidents related to more specific products/apps
Maintain knowledge and expertise associated with applications specific to Users.
Progress / close service requests to a satisfactory conclusion on call management system.
Proactively update customers with status and resolution progress.
Monitor / progress all open queries in queue.
Escalate potential service issues to appropriate level
Ensure contractual SLA is maintained.
Respond to any reasonable task posed by the assigned manager
Achieve an excellent customer satisfaction level

REQUIREMENTS

Excellent German (C1-C2) plus great English skills (B2-C1)
Very good customer care skills
High IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products will be a big advntage
Windows and Mac environment literate
Adequate professional experience
1 year in a customer service environment, preferably technical support
Excellent customer care knowledge and awareness
Ability to implement and manage changes in processes
Service passion
Responsible and independent work habit
Good communication and team skills, flexibility and stress resistance
Follow the security rules of the company

Empathy jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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