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DESCRIPTION
Are you a German speaker looking for the next step in your career and want to work directly for a well-renowned tech company in Porto with actual development opportunities? Then read on!
Responsibilities
- Support existing customers with their technical and accounting issues over the phone, ticket and chat
- Show software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
- Identify customer needs and forward such requests to the sales department
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customer
REQUIREMENTS
Requirements
- Solid Customer Support experience on the phone
- Familiarity with KPIs
- Native German and English is mandatory
- Local in Porto or willingness to relocate at own expense
- University degree in the field of economics, or other relevant vocational education such as commercial or technical training preferred
- Other languages, such as Italian, Spanish or French are a plus