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DESCRIPTION
Are you a French speaker looking for the next step in your career and want to work directly for a well-renowned tech company in Porto with actual development opportunities? Then read on!
We are currently looking for a skilled French-speaking Tech Support Agent to join our client's team in Porto in a hybrid setting.
Responsibilities
- Support the clients existing customers with their technical and accounting issues over the phone, ticket and chat
- Show its software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
- Identify customer needs and forward such requests to the sales department
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for the customer
Requirements
- Being local in Porto or in the process of moving there
- Native French and professional English (B2) is mandatory
- Previous Customer Support experience in a fast-paced environment (such as call center or similar)
- University degree in the field of economics, or other relevant vocational education such as commercial or technical training preferred
- Determination, enthusiasm and willingness to learn
Benefits
- 25k base salary + up to 20 % performance bonus & 200 € monthly in meal allowances (net)
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- Hybrid and Flexible work time with up to 50% home office
- Onsite Onboarding in the HQ office for an optimal start
- Great compensation and benefits packages including stock-based options and regular salary reviews
- Public transport friendly office
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- We celebrate diversity as one of core values, join and drive one of the care initiatives together with us!
Care to hear more? Then apply via the link!