You are seeing job offers with languages in Europe. Companies publishing with Europe Language Jobs are looking for multilingual speakers to work in top locations in Europe. Job offers with languages are published every day on our site, so keep looking for the right position for you. Complete your CV information and you will be able to see job offers matching your languages and skills. You can search by language, country, city and sector and you can do further searches using the Find Jobs By box. You are only a few clicks away from landing a language job in Europe!

Customer Support Specialist with German - Banking Services

Remote , Poland

Concentrix Poland

Mandatory:

German Proficiency

Optional:

English Intermediate

Company

Concentrix Poland

Employment type

Full time

Experience

Entry level

DESCRIPTION

Your responsibilities

As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
Responding to general questions about credit card products, self-services and mobile/web apps.
Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
Stick to regulations and processes.
Protect our clients' sensitive data.

REQUIREMENTS

Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
Excellent communication and interpersonal skills
Strong ability to assess customer needs and provide tailored solutions
High level of flexibility and adaptability to evolving topics
A customer-focused mindset with the ability to remain calm and empathetic in various situations
Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
Ability to make criminal record background check
Good computer skills
be customer-oriented
24/7 support

Optional:

educational background in economics, finance or related field

Empathy jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?