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DESCRIPTION
Businesses of all shapes and sizes rely on Google’s unparalleled
advertising solutions to help them grow in today's dynamic marketing
environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google's Customer Onboarding team is a rapidly growing arm of the Google Customer Solutions organization. We work with brand new customers to make Google Ads successful for their businesses. Our mission is to enable the first taste of long-term success. We do that by working with customers on defining their digital advertising strategy and marketing objectives. Our primary customers include start-ups, fintechs and retail customers. We help them utilize Google ads solutions for their business.
As a Customer Onboarding Strategist, you will help set up these high-value customers for immediate success through a clearly defined onboarding process. You will educate new customers, help solve problems, drive strategy and ensure the smooth adoption of our products. Throughout our customer life-cycles, we prioritize delivering a fantastic customer experience, and onboarding is the first process.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
- Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
- Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
- Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
- Build an in-depth knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
REQUIREMENTS
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising, sales, marketing, consulting, or media.
- Experience meeting Business-to-Business sales goals.
- Experience in pitching comprehensive advertising solutions to customers.
- Ability to communicate in English and Polish fluently to support client relationship management in this region.
Preferred qualifications:
- Experience strategically assessing and achieving client success via business techniques, including effective questioning, objection handling, and competitive selling.
- Experience in new business sales and analysis.
- Experience working in the Polish market in order to support our clients in the region.
- Expertise in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
- Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.