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DESCRIPTION
About the Role
The Ariane team helps drivers with licensing, the onboarding process and supports drivers in their initial steps with Uber.
Once drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they’re making the most of the flexible driving opportunity. Perspective aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.
In the program, CommOps and Ops collaborate closely to understand and address driver partners’ most important priorities through specialised, dedicated Perspective account managers.
What You Will Do
- Develop and manage Driver relationships through outbound trigger-based calling
- Take ownership of managing multiple driver accounts
- Provide customised coaching and recommendations to your driver partners
- Deliver against multiple KPIs aligned with market priorities: GBs, engagement, cancellation rate, etc.
- Act as a voice of the customer, capturing insights at every opportunity
REQUIREMENTS
Basic Qualifications
- Fluent in Romanian
- Fluent in English
Preferred Qualifications
- Sales and account management experience in a contact centre environment.
- You have at least 6 months of experience in sales and retention.