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DESCRIPTION
We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest/knowledge (training will be provided), excellent problem-solving skills, and the ability to deliver high-quality support to ensure customer satisfaction.
About the Company
Our client provides technical support and digital services for a leading luxury automotive brand. They combine cutting-edge innovation with a strong commitment to employee growth and development—ensuring every team member has the opportunity to thrive while supporting a prestigious global brand.
What will you do?
- Manage team performance and ensure SLAs and KPIs are met
- Coach and support the onsite team
- Maintain applications, operating systems, and PC components (hardware)
- Resolve incidents within the scope of the SLA
- Handle software staging (preparation, installation, configuration)
- Support logistics, warehouse management, and delivery services
- Provide end-user support
- Promote continuous improvement and transformation
REQUIREMENTS
- Valid Class B driving licence (mandatory)
- Willingness to travel locally between Munich and Nurnberg
- C1 level German and English language skills
- Experience with workplace and software/OS installations and support
- Knowledge of Microsoft and Apple products
- Previous experience in a team leadership role (desirable)
- Experience in performance and attrition management (desirable)
- Coaching and feedback skills