You are seeing job offers with languages in Europe. Companies publishing with Europe Language Jobs are looking for multilingual speakers to work in top locations in Europe. Job offers with languages are published every day on our site, so keep looking for the right position for you. Complete your CV information and you will be able to see job offers matching your languages and skills. You can search by language, country, city and sector and you can do further searches using the Find Jobs By box. You are only a few clicks away from landing a language job in Europe!

German-speaking Customer Support Agent (Website solutions)

Lisbon , Portugal

Multilingual Jobs Worldwide

Mandatory:

German Mother tongue

Company

Multilingual Jobs Worldwide

Employment type

Experience

Entry level

DESCRIPTION

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. We’re passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Career growth and personal development

Our client will give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. With our client, you have a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!

What you will do in this role

As a Customer Service Representative, you will:

Provide exceptional customer service via chat, email, and phone to users.
Troubleshoot user issues with the platform, offering guidance and solutions.
Educate users on the platform's features and help them get the most out of their websites.
Work closely with the product and development teams to resolve complex technical issues.
Stay up to date with new program features and updates to provide accurate support.
Collect and relay user feedback to improve overall user experience.

REQUIREMENTS

You would be a great match if you

Have a high level of German (written and oral) and fluent in English (B2)
Have experience in customer service, tech support, or a similar role
Have strong communication skills, both verbal and written
Are tech-savvy, with the ability to quickly learn new software and tools
Have excellent problem-solving skills and patience when dealing with users
Having experience with website builders or content management systems is a plus

Troubleshooting jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?