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DESCRIPTION
Your responsibilities
- As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
- Responding to general questions about credit card products, self-services and mobile/web apps.
- Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
- Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
- Stick to regulations and processes.
- Protect our clients' sensitive data.
REQUIREMENTS
- Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
- Excellent communication and interpersonal skills
- Strong ability to assess customer needs and provide tailored solutions
- High level of flexibility and adaptability to evolving topics
- A customer-focused mindset with the ability to remain calm and empathetic in various situations
- Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
- Ability to make criminal record background check
- Good computer skills
- be customer-oriented
- 24/7 support
Optional:
- educational background in economics, finance or related field