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Troubleshooting jobs abroad

109 job offers found

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German-Speaking Technical Support Advisor in Athens!

Remote , Remote

Easy apply
Relocation package
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Norwegian-speaking Customer support in Malaga, Spain

Malaga , Malaga

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French-speaking Customer Agent (website solutions) in Lisbon

Lisbon , Lisbon

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Relocation package
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German-speaking Customer Support Agent (Website solutions)

Lisbon , Lisbon

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Relocation package
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Czech-speaking Technical Support Specialists to Athens

Remote , Remote

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Swedish Customer Service for Miele

Thessaloniki , Thessaloniki

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Technical Support for Microsoft with Polish in Lisbon

Lisbon , Lisbon

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German-speaking Technical-Support-Expert to Lisbon, Portugal

Lisbon , Lisbon

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Technical Support for Microsoft with Czech in Lisbon

Lisbon , Lisbon

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Dutch Customer Advisor to Lisbon, Portugal

Lisbon , Lisbon

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French-speaking Technical Support in Athens, Greece

Athens , Athens

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Polish-speaking Customer Support Agent to Lisbon, Portugal

Lisbon , Lisbon

Easy apply
Relocation package
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Czech Customer Service for one of the Big Five IT companies

Athens , Athens

Easy apply
Relocation package
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German Customer Service for the top electronics company

Thessaloniki , Thessaloniki

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Relocation package
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Dutch Customer Service for the top electronics company

Athens , Athens

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Italian Customer Support Specialist for Dyson

Athens , Athens

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Spanish Customer Support Specialist for Dyson

Athens , Athens

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Norwegian Customer Support Specialist for Dyson

Athens , Athens

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German Customer Support Specialist for Dyson

Athens , Athens

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Finnish Customer Support Specialist for Dyson

Athens , Athens

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Relocation package
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job offers of Multilingual Jobs Worldwide at Europe Language Jobs

German-Speaking Technical Support Advisor in Athens!

Remote , Greece

Mandatory:
DESCRIPTION
Our client is a global leader in customer service and technical support, offering premium solutions across various industries. They are currently seeking motivated, empathetic individuals to join their team in Piraeus, Athens, Greece, to provide exceptional technical support. The role of a Customer Expert involves answering inbound calls and emails on a variety of customer service-related issues. You will also receive technical questions requiring basic troubleshooting. Beyond providing support,  as a customer support agent you will focus on retaining customers by engaging in cross-selling and upselling whenever possible.

What Will You Do?
On average, you will handle 25 contacts per day using 7 tools. Initially,  you will also work with the more straightforward forms of support. Once you are tenured and demonstrate strong performance, there is the opportunity to be cross-trained for premium service support, including tasks like virus removal, computer optimization, and Ultimate Helpdesk.
  • Top Contact Drivers / Scenarios
  • Upsell/Cross-sell: Actively promote additional services and products to customers.
  • Automatic Subscription Renewals: Retain customers when automatic subscription renewals are due.
  • Manual Purchase Assistance: Help customers through the manual purchase process.
  • Product Download/Install/Activation: Assist customers in downloading, installing, and activating their purchased products.
  • Basic Troubleshooting: Use remote session tools to assist customers with resolving technical issues.
REQUIREMENTS
  • Language Skills: Native or fluent in German, with communicative proficiency in English for training and CRM.
  • Problem-Solving: Strong technical and troubleshooting abilities.
  • Communication: Excellent communication skills, both oral and written, with an emphasis on customer service.
  • Multitasking: Ability to handle multiple customer requests and tasks simultaneously.
  • Flexibility: Comfortable working in shifts.
  • Basic Software Skills: Familiarity with basic software applications.

ARE YOU THE PERFECT CANDIDATE?