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DESCRIPTION
Location: Barcelona, Spain
Salary: €22.249 gross/year
Schedule: Full-time (39 hours/week), rotational shifts between 09:00–20:00 (Monday to Sunday, 2 days off per week)
Our client is a global leader in digital business services, known for delivering world-class customer experiences for top international brands. They aim to build a work culture where employees feel motivated, supported, and proud of their work. In their vibrant Barcelona office, they are now looking to hire a Danish-speaking Travel Advisor to join their exciting team.
Role
As a Danish Travel Advisor, you will be supporting travelers and accommodation providers through a major online travel platform. Your main tasks include:
- Understanding and identifying customer needs
- Mediating between international travelers and accommodation providers
- Clarifying inquiries regarding services, payments, or technical issues
- Providing accurate information and following set procedures via email and phone
- Ensuring a consistently high level of customer satisfaction
REQUIREMENTS
To be successful in this role you need:
- Fluency in Danish and advanced English
- Prior experience in customer service (B2B or B2C) or contact center environments is valued
- Excellent communication and listening skills (both written and spoken)
- PC literacy and ability to work with tools such as Office 365 and CRM platforms
- Strong problem-solving attitude and attention to detail
- Open-mindedness toward changing business priorities and processes
- Affinity with online travel/accommodation platforms