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DESCRIPTION
Tourism Customer Service Agent with German (C1)
Location: Málaga, Spain
Shifts: Rotational (including weekends)
On-site position – no remote option
Dreaming of working under the Spanish sun while building an international career?
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years. With offices in Bulgaria and Serbia, we connect talented professionals with leading international companies. We believe in growth, opportunity, and helping people become the best version of themselves.
Now, for one of our clients — a global leader in customer experience technology delivering outsourced sales and support solutions to major international brands — we are looking for a Tourism Customer Service Agent with German to join their team in beautiful Málaga, Spain.
If you are passionate about travel, hospitality, and delivering exceptional service, this could be your next adventure.
Your Daily Mission:
Handle incoming calls in German, providing top-tier support to hotel guests
Assist customers with bookings, reservations, and general hotel inquiries
Resolve complaints professionally, ensuring excellent guest satisfaction
Provide detailed information about hotels, resorts, and vacation properties
Accurately document customer interactions in the system
Collaborate with internal teams to resolve cases efficiently
We’re Looking For:
Fluent German and English (C1 level)
Strong communication and interpersonal skills
Customer service experience is an advantage, but not mandatory
Calm and solution-oriented mindset, even under pressure
Flexibility to work shifts between 8:00 AM – 10:00 PM, Monday to Sunday (alternating weekends)
Organized, detail-oriented, and passionate about helping people
What You’ll Receive:
Full-time position (39 hours per week)
Competitive salary + language and role supplements
Performance-based incentives
One-time signing bonus for external candidates
Loyalty bonuses every 3 months
22 business days of paid annual leave
Compensation for working on Spanish public holidays
Permanent employment contract
Fully paid training from day one
Ready to start your career in sunny Spain?
Send us your CV in English and include reference number SM_.
Only shortlisted candidates will be contacted. All applications are handled with strict confidentiality in compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, Reg. No. 1809).