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DESCRIPTION
Are you passionate about customer support? Do you enjoy helping users while working in a fast-paced, international environment? Join a global leader in customer experience management and support both e-commerce and tech-related projects—all from the comfort of your home in Portugal.
This is a unique opportunity to combine customer service and technical support, assisting users with online shopping experiences as well as digital products and services.
About the company
Our client is a global outsourcing leader delivering customer experience solutions for some of the world’s most recognized brands. With thousands of employees across multiple countries, they provide support in over 35 languages and foster a dynamic, multicultural, and inclusive work environment.
What will you do?
Provide customer support via phone, email, and chat in Dutch
Assist customers with orders, deliveries, payments, returns, and account-related queries
Handle technical support requests, troubleshooting issues related to digital products and online platforms
Support pre-sales inquiries and provide product/service information
Manage and document cases in internal systems (in English)
Collaborate with internal teams and technical specialists to resolve issues
Escalate complex cases when necessary
Ensure a high level of customer satisfaction and a positive brand experience
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.
REQUIREMENTS
Candidate profile
Fluent in Dutch (C1–C2) and good English skills
Strong communication and problem-solving abilities
Customer-oriented with a service-minded attitude
Interest in or experience with technical troubleshooting (preferred)
Comfortable using computers, online tools, and ticketing systems
Ability to work independently in a remote environment
Proactive, adaptable, and a team player
EU passport or valid residence permit for Portugal