Team Leader jobs abroad
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DESCRIPTION
Do you have an advanced level of Dutch? Do you have experience leading teams in Contact Center? This is your opportunity!
Our client is an international company leader in the insurance sector for home appliances.
We're looking for a Team Leader for their Contact Center's sales team for France and Netherlands located in Madrid. In this possition, your main tasks will be the following:
- You will be responsible of the Team and HR management like organizing daily schedules, manage absences and holidays, resolve employee relations issues...
- You will ensure efficient customer service by providing daily direction and communication to the teams and managing the workload.
- You will create and maintain a high-quality work environment, implementing improvement strategies and creating reward activities.
- You will give feedback and have monthly performance reviews with agents (1-2-1) including coaching and audits.
- You will manage monthly incentives and coordinate their approval with the Operations Manager.
- You will meet with other departments to report processes, resolve issues and implementing strategies.
REQUIREMENTS
You're the candidate we're looking for if:
- You have an advanced level of Dutch.
- You have experience leading teams of at least 6-8 people in a contact center environment.
- You live in Madrid.
- You have outstanding communication, organization and motivating teams skills.
- You have demonstrable skills to achive objectives.