Team Leader jobs abroad
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DESCRIPTION
Do you want to take the next step in your career and lead a motivated team in an international environment? Our client is looking for a Danish-speaking Team Leader to join their office in Warsaw, Poland!
Join our client’s dynamic team, guiding and developing a group of customer service associates to achieve excellence in performance and customer satisfaction. Enjoy a competitive package, comprehensive training, and relocation support to help you settle in smoothly in Poland.
About the company
This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
- Supervise daily operations of a call center team, ensuring compliance with organizational policies and performance standards
- Coach and support team members to achieve individual and team goals
- Monitor performance, implement improvement plans, and take corrective actions when necessary
- Handle escalated customer calls and provide subject matter expertise
- Conduct regular team meetings and facilitate effective communication
- Stay updated on internal processes, policies, and procedures
- Promote company values and create a motivating team environment
REQUIREMENTS
Candidate profile
- Proven experience as a Team Leader
- Previous experience in a BPO environment is an advantage
- Fluency in Danish (C2) and English (B2 or higher)
- Strong leadership, coaching, and motivational skills
- Excellent communication and problem-solving abilities
- Ability to work under pressure and manage multiple tasks
- Willingness to work on a rotating schedule, Monday–Sunday, between 7:00 am and 8:30 pm, from the Warsaw office