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DESCRIPTION
Your Role:
- Support customers via phone, email, and chat — resolving issues quickly and efficiently
- Escalate urgent matters promptly
- Work independently and collaborate with your team
- Communicate clearly with clients and colleagues
- Deliver top-notch customer satisfaction and meet quality targets
- Handle inquiries in line with our speed, resolution, and efficiency goals
- Take part in training and contribute to continuous improvement
REQUIREMENTS
- Minimum c1 level in German and good English skills (B2).
- Previous experience in an outsourced customer service environment is of advantage.