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VIP Account Manager

Limassol , Cyprus

Tech4S Group

Mandatory:

English Basic

French Proficiency

Company

Tech4S Group

Employment type

Full time

Experience

Mid Level

DESCRIPTION

Your role at Tech4sGroup:

Building strong relationships with valuable customers and provide superb service tailored to them. Ensuring all their needs and queries are met in order to retain them and increase their activity on our platforms.

As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements.

Handling customers’ day to day queries and complaints, via phone, chat, and emails, including out of hours, when necessary, to provide the VIP with personal and ‘competition beating’ service.

Ensuring that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.

Finding the cause as well as the appropriate course of action in order to reactivate churned accounts

Working towards the VIP team targets

REQUIREMENTS

6 months previous hands-on experience in Customer Service and/or Account Management in the online sector
Fluent English, both oral and written is a must
Good knowledge of Microsoft Excel
Very personable, sociable and enjoy talking to people from all walks of life
Great organisation, relationship building, planning and prioritisation skills, with strong attention to detail
Analytical mind and ability to manage promotional risk
Self-starter with a positive, can-do attitude and good problem-solving skills
Commitment to provide world-class service to valuable customers
Available to work shifts & weekends (8:00 – 17:30, 13:45 – 23:00)
Able to travel abroad whenever is needed to host event and to meet VIP customers

Relationship Management Customer Service jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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