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DESCRIPTION
Our client is a multinational company and global leader in the chemical sector, dedicated to the production and distribution of medical and industrial gases, renowned for its commitment to quality and innovation.
In your day-to-day:
- You will assist B2B clients and solve queries.
- You are responsible to receive and process incoming orders via email, phone, fax or web-shop from existing customers on SAP.
- Further you have to inform/provide solutions to the customer when required on failed or aborted deliveries, organizing urgent deliveries in critical situations.
- Informing customers by telephone or e-mail on changes on products, products quantity and any anticipated delay is part of your job.
- In addition to that you receive, respond and handle all complaints regarding the shipment.
- You will solve urgent requests from customers by aligning with planning and transport teams.
- Check incorrect customer request and invoice if required.
- Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices.
- You will ensure that deliveries rejected by the customer are properly processed.
REQUIREMENTS
You're the person we're looking for if:
- You have previous experience in Customer Service (Front Office/ Order Entry /Back Office) - preferred.
- You have a native or C2 level of Dutch and at least a B1 level of English.
- You have SAP/ERP basic knowledge preferred.
- You're able to communicate efficiently by phone and email with clients.
- You have at least a High School Diploma.
- You are proactive, data and goal-oriented and focus to answer our clients' needs.