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German-Speaking Senior Business Travel Consultant

Remote , Portugal

Workster

Mandatory:

English Proficiency

German Proficiency

Company

Workster

Employment type

Full time

Experience

Senior Level

DESCRIPTION

Workster is partnering with a leading company in business travel management, corporate credit cards, and expense solutions to hire an experienced Senior Business Travel Consultant for a Portugal-based team.

In this role, you will support business clients with end-to-end travel arrangements, including flights, hotels, rail travel, and additional travel services. You will ensure smooth travel experiences, assist with self-service tools, and ensure compliance with company and client policies.

Work model: Full-time – fully remote anywhere in Portugal or hybrid in Lisbon.

Your Responsibilities

Support corporate clients via phone, email, and chat
Efficiently assess customer needs and travel requirements
Book and manage complex travel services: flights, rail, hotels, car rentals, etc.
Assist clients with self-service travel platforms and apps
Ensure compliance with agreed SLAs and quality standards
Apply global travel and compliance policies
Provide feedback on service improvements and relevant processes
Participate in team meetings and discussions on industry trends
Meet attendance and performance targets

Your Profile

German C1 (spoken and written)
Minimum 5 years of experience in business travel consulting (flights, rail, hotels)
At least 3 years of GDS experience (e.g. Sabre, Amadeus, or Galileo) – mandatory
Experience in customer service or contact center environments is a plus
Confident using tools such as Gmail, Zendesk, Slack, and Salesforce
Willingness to work shifts (Monday–Sunday, 07:00–23:00)
High level of independence, multitasking, and problem-solving skills
Professional and empathetic communication style
Additional languages (e.g. French, Italian, or Spanish) are a plus

What We Offer

Competitive salary based on experience and qualifications
Flexible work model – fully remote in Portugal or hybrid in Lisbon
Comprehensive health, dental, and vision insurance
Paid parental and bereavement leave
Commuting cost support
Mental health and wellbeing programs
Internet allowance for home office setup
Structured onboarding, training, and development opportunities

Recruitment Process

Phone interview with a Workster Recruiter
GDS test (online, in English)
Interview with the partner company’s HR team
Final interview with the client company

Ready for an international career in Portugal?

Join a multicultural team and help shape the future of customer service!

Galileo Ticketing jobs abroad

DESCRIPTION

SKILLS

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