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Greek-Speaking Customer Excellence Representatives for Avis open_in_new
explore Athens , Greece
DESCRIPTION
Are you a car enthusiast? Hop in, join our Avis Customer Service team, and change how people move in Greece.
TP Greece collaborates with Avis, the leader in the global mobility industry and is looking for highly goal-oriented individuals who can represent the company’s missions: convenience and flexibility.
As part of our team, you will handle daily requests in Greek via e-mail, phone, and other platforms that require an outbound call. You will act as the first point of contact for our customers to answer, assist and solve any question, request, and issue that may arise, usually on a wide array of topics, ensuring overall customer service satisfaction.
Responsibilities:
- Handle inbound and/or outbound calls or emails providing accurate, satisfactory answers to customers’ queries and requests
- Complete customers’ requests in due time and with a focus on quality
- Manage customers’ complaints via phone with patience and empathy
- Guide customers through processes, products, or services (troubleshooting, navigating the company site etc.)
REQUIREMENTS
What will you bring:
- Preferred Bachelor’s degree.
- Prior experience in customer service will be considered as a plus.
- Fluent Greek speaking skills
- Good knowledge of English language (oral & written)
- Knowledge of an extra language will be considered an asset.
- Car rental/leasing knowledge will be considered an asset.
- Excellent command of MS-Office applications
- A positive attitude, empathy, high work- ethic
- Customer service orientation, attention to detail
- Ability to work on flexible shifts