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DESCRIPTION
Our client is a globally recognized brokerage firm regulated by the Polish Financial Supervision Authority (KNF) and supervised by the NBS. With over 14 years in the market and branches in more than 10 countries (including Slovakia and the Czech Republic), they are one of the top international brokers in the financial services sector.
Job Responsibilities
- Provide outstanding customer service to German-speaking clients
- Build and maintain strong relationships with customers
- Resolve issues efficiently and ensure a high level of customer satisfaction
- Respond to customer inquiries and complaints via phone and email
- Monitor developments in the financial markets
- Use CRM (Customer Relationship Management) tools to manage interacions
- Collaborate with international branches and internal departments
REQUIREMENTS
- Fluent German (spoken and written)
- Very good English skills (minimum B2 level)
- Previous experience in customer care is a plus
- Excellent communication, interpersonal, and problem-solving skills
- Good command of MS Office
- Interest or knowledge of financial markets is a strong advantage