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Croatian/Serbian Speaking Customer Support Specialist

Budapest , Hungary

EPTA International BSC

Mandatory:

English Intermediate

Croatian Advanced

Optional:

Serbian Advanced

Company

EPTA International BSC

Employment type

Full time

Experience

Entry level

DESCRIPTION

Epta International is a global leader in commercial refrigeration, offering sustainable and innovative solutions for the retail, food & beverage, and hospitality industries. We design, manufacture, and service a wide range of refrigeration systems and technologies that help our customers operate more efficiently and responsibly. With a strong presence across Europe and beyond, our Budapest office plays a vital role in supporting key business operations for EMEA markets.

As we continue to expand, we are looking for Croatian and Serbian-speaking colleagues to join our team in Hungary—whether you are just starting out or ready for your next professional challenge.

What You’ll Do

Provide top-quality support to our Croatian and Serbian customers via phone and email
Manage service requests, schedule maintenance visits, and coordinate technician activities
Log and track cases accurately in our internal systems
Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
Collaborate across shifts to keep everything running seamlessly

Bring your language skills to a company where innovation meets international opportunity.

REQUIREMENTS

Near-native skills in Croatian or Serbian language, with at least intermediate English
Strong communication and problem-solving skills
Organized, detail-oriented, and proactive — even in busy moments
Comfortable working in a dynamic, multinational environment
Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus
be located in Hungary or willing to relocate
Fresh graduates are encouraged to apply! Enthusiasm, curiosity, and a can-do attitude matter most

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