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German Customer Service for the top electronics company

Thessaloniki , Greece

TP Greece

Mandatory:

German Proficiency

Company

TP Greece

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you a German speaker? Grab this chance to join our Customer Service team in Greece to work with the one of the largest electronics companies in the world

Take advantage of your German language skills! As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

Responding to customers’ inquiries via e-mail, chat & phone
Providing how-to-use steps for their newly bought devices, and guiding them to arrange a repair if needed.
Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
Be positive & proactive and have a desire for applying continuous improvement processes
Provide and maintain a strong, professional relationship with all customers and always show empathy
Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

REQUIREMENTS

Job requirements:

Fluency in German
Excellent writing skills
Good command of English
Soft skills & politeness
Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
Capability of multitasking

Empathy Towards Colleagues And Customers jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?