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DESCRIPTION
Shift hours: Mo- Fr.: 9 - 5
Start: 19th January or 2nd February
DUTIES AND RESPONSIBILITIES
- Engage with existing clients (agencies or advertisers) via telephone, chat, and email.
- Manage a mix of inbound warm leads and outbound outreach, ensuring timely follow-up (e.g., calling assigned leads within minutes of receipt).
- Identify sales opportunities and provide clients with the most effective and tailored advertising solutions.
- Analyse and optimize marketing campaigns on behalf of your customers to drive measurable business outcomes.
- Carry out digital campaigns on behalf of clients and monitor campaign performance and success metrics.
- Identify campaign trends and act proactively to address challenges and enhance performance.
- Direct clients to appropriate specialists or support teams when additional expertise is required.
- Continuously enhance the customer experience by promoting optimal and effective use of advertising products.
REQUIREMENTS
REQUIREMENTS:
- Native/Fluent in French, Italian or Spanish & Fluent in English (at least B2 level), both orally and written
- Holder of a high school diploma or equivalent
- Previous work experience in customer services experience
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.