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Join L’Oréal as German Beauty Customer Advisor in Porto

Porto , Portugal

Cityjoboffers

Mandatory:

German Proficiency

Optional:

English Advanced

Company

Cityjoboffers

Employment type

Full time

Experience

Entry level

DESCRIPTION

About the Company ✨

L’Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.

Your Responsibilities

Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
Request Management: Handle consumer requests related to information and complaints.
Service Excellence: Provide precise and timely beauty and product advice.
E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
Product Care Advice: Offer recommendations on products, alternatives, or specifics.
Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
Health Report Registration: Document health-related conditions.

Join us at Teleperformance Portugal and be part of a team dedicated to beauty and excellence!

REQUIREMENTS

Your Profile

Native German speaker with excellent communication skills
Proficient in English (at least B2 level: written, spoken, and read)
Customer-oriented with strong problem-solving skills
Empathetic and focused on customer satisfaction
Team player with good IT skills and competence in using reporting tools
Flexible and available to work in shifts

Preferred Qualifications:

Experience in the cosmetics and luxury sector
Knowledge and experience with digital and social media
Previous experience in customer service

Detailed Oriented jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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