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DESCRIPTION
Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.
Many other benefits provided to make happier and easier your life here in Malta, with Betsson!
You tasks will be:
- Help Greek and English-speaking customers via e-mail, chat, and telephone
- Work together with your team to reach the best customer satisfaction (including other KPIs)
- Translate promotional texts and/or customer surveys in your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming.
REQUIREMENTS
- Excellent command of the Greek and languages (written and verbal)
- Good command of English language, for training and internal communications.
- Good Microsoft Office knowledge
- Background in customer service, this can be face-to-face, online, or via phone calls
- Multi-tasking and time management
- Extra Awesome
- Additional languages are considered a plus