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DESCRIPTION
We are partnering with a leading global customer experience provider to recruit Portuguese or Spanish-speaking Trust & Safety Specialists (GenAI) for an on-site role in Athens, Greece.
In this role, you will support one of the world’s leading social media platforms, working on content moderation and AI safety. You will help ensure that online content meets platform guidelines while contributing to the improvement of AI systems in a fast-evolving digital environment.
Your Role
Review, classify, and moderate content based on platform policies and community guidelines
Analyze and label data to support the development and improvement of AI systems (GenAI)
Identify and handle sensitive or inappropriate content with accuracy and consistency
Investigate and resolve complex content-related issues
Provide high-quality input to support AI training and optimization
Use internal tools to manage and process content efficiently
Collaborate with internal teams to ensure quality and consistency in decision-making
REQUIREMENTS
Fluent Portuguese or Spanish (C1/C2) – this will be your main working language
Good level of English (B2) for training and internal communication
Experience in content moderation, customer support, or similar roles is a plus
Strong analytical and decision-making skills
Good understanding of social media platforms, trends, and digital culture
Ability to work with large volumes of content in a structured way
High attention to detail and strong sense of responsibility
Emotional resilience and ability to handle potentially sensitive content