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DESCRIPTION
Shift hours: Monday - Sunday 9-23.00
Banking: 01.12. Financial services or 15.12. banking, 15.01.: banking
DUTIES AND RESPONSIBILITIES
- Management of incoming calls, chats and emails,
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and case handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
REQUIREMENTS
- Native/Fluent in German & Fluent in English (at least B2 level), both orally and written
- Holder of a high school diploma or equivalent
- Previous work experience in customer services experience
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.