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DESCRIPTION
Workster is recruiting experienced Irish professionals for a digital banking project in Lisbon. This is an exciting opportunity for candidates with 12+ months’ experience in banking, financial services, or insurance in Ireland to join an innovative international team. Full relocation support is provided to make your move smooth and stress-free.
- Act as the first point of contact for customers via phone, email, and chat.
- Resolve a wide range of customer queries, aiming for first-contact resolution.
- Manage complex customer issues end-to-end with professionalism and empathy.
- Support fraud investigations, dispute resolution, and complaints management.
- Identify and assist vulnerable customers, escalating when necessary.
- Collaborate with teammates, share knowledge, and support process improvements.
- Adapt to evolving business and customer needs in a dynamic environment.
We are looking for qualified Irish candidates who meet the experience requirements and are ready for an exciting career in Lisbon. With full relocation support, comprehensive training, and the chance to work in a dynamic international environment, this is an opportunity to grow your career while enjoying life in Portugal. Apply now to start your journey!
REQUIREMENTS
- Irish citizens with at least 12 months’ experience in banking, financial services, or insurance in Ireland.
- Fluent English (native-level) – written and spoken.
- Strong communication and confident decision-making skills, especially in sensitive or complex cases.
- Tech-savvy and quick to learn new tools (e.g., GSuite, Slack).
- Collaborative, resilient, and adaptable in a fast-paced environment.