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Reservations and Customer Care Agent - Kanika Head Office

Limassol , Cyprus

Kanika Hotels & Resorts

Mandatory:

English Proficiency

Greek Proficiency

Company

Kanika Hotels & Resorts

Employment type

Full time

Experience

Entry level

DESCRIPTION

Kanika Hotels & Resorts has earned a top spot in Cyprus's hotel industry, receiving over 250 prestigious international awards in the last seven years.

Looking for a creative and dynamic work environment? Join our fresh and energetic Commercial department as a Reservations Specialist in our Central Reservations Centre at the head office in Limassol. The successful candidate will deliver exceptional customer service, adhering to Kanika's guidelines and the Reservations Team's Standard Operating Procedures.

Ready to grow your skills and work alongside experienced professionals?

REQUIREMENTS

Key Responsibilities:

• Deliver exceptional customer service per Kanika Hotels & Resorts guidelines and reservations SOPs

• Answer inquiries about facilities and services, manage reservations, and provide customer support

• Efficiently process direct reservations and inquiries in line with Kanika values

• Assist hotel guests and tour operators with destination wedding packages

• Manage website inquiries via CRM, ensuring effective follow-up and maximizing conversions from chats to confirmed bookings

• Handle VIP and CIP reservations promptly and professionally

• Ensure all arrival correspondence is linked to the PMS reservation system

• Implement proper use of reservation systems, sales scripts, pricing policies, and communication skills for high service quality and sales conversion

• Collaborate with the Head of Reservations to achieve targets

• Build strong relationships with tour operators and travel agents

• Maximize room revenues through up-selling techniques for rooms and hotel facilities like restaurants and spas

Qualifications and Experience:

• Previous experience in a similar role or within the tourism industry is a plus

• Familiarity with reservation systems like Fidelio and Opera is beneficial

• Fluency in English and Greek is essential; knowledge of additional languages is an advantage

• Ability to work both independently and as part of a team

• Strong written and verbal communication skills

• Proficient in IT and word processing, including Microsoft Office (Word, Excel, PowerPoint)

• Good organizational and time management abilities

• Capable of researching, analyzing, and presenting information clearly and concisely

• Excellent interpersonal skills with a proactive attitude

• Honesty, reliability, and attention to detail

• Discreet, with a strong understanding of confidentiality

Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!

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