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Support Engineer - Cloud & Enterprise Services

Bucharest , Romania

Recruitment Direct

Mandatory:

Romanian Proficiency

Company

Recruitment Direct

Employment type

Full time

Experience

Mid Level

DESCRIPTION

Support Engineer – Sharepoint Support, OneDrive Support

Bucharest, Romania

14,000 RON per month

This is a hybrid role involving working from home and office in Bucharest.

Overview

Join a global leader in technology and innovation! As a Support Engineer, you'll play a pivotal role in resolving highly technical and sensitive customer issues, working with cutting-edge products and collaborating directly with product and engineering teams.

This role offers a unique chance to develop deep technical expertise while contributing to customer success, product improvement, and team knowledge growth.

Key Responsibilities

Technical Issue Resolution

Own and resolve complex, escalated customer issues.
Use deep troubleshooting tools and practices to investigate and fix problems in Sharepoint Support, OneDrive Support.
Provide timely and accurate technical resolutions and updates to customers.

Product and Process Improvement

Work closely with the product team to identify and escalate defects and design improvements.
Report bugs and contribute to pre-release product testing and feedback loops.

Customer & Partner Communication

Represent the company in interactions with corporate clients.
Manage high-pressure and politically sensitive issues with tact and professionalism.
Participate in technical presentations and discussions with stakeholders, customers, and partners.

Readiness and Collaboration

Lead or participate in team readiness sessions, SME case reviews, and triage meetings.
Mentor engineers and act as a technical leader.
Write knowledge base articles and drive content development for internal use.

REQUIREMENTS

Qualifications & Skills

Required:

Bachelor's degree in Computer Science, IT, or equivalent experience
OR 3+ years in technical support, consulting, or IT.
Fluent in English (reading, writing, speaking).

Technical Proficiency:

PowerShell (mandatory)
Deep knowledge o fSharepoint Support, OneDrive Support
Strong grasp of cloud models: IaaS, PaaS, SaaS
Understanding of Identity Solutions: ADFS, DirSync, AADSync, SSO
Troubleshooting networking issues and tools: IP, DNS, DHCP, VPNs, Wireshark, tracert, etc.
Familiarity with Active Directory, security, OS internals
Programming/debugging knowledge is a plus
Previous experience with Windows Server, enterprise-level support is preferred

Key Competencies

Strong critical thinking and problem-solving skills
Exceptional communication—verbal and written
Experience handling complex, escalated, and politically sensitive issues
Proven ability to lead, mentor, and collaborate with global teams
High emotional resilience and customer empathy

Advanced Computer Skills jobs abroad

DESCRIPTION

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