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DESCRIPTION
Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Dutch-speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!
Living abroad and considering relocating? This position based in Porto, Portugal is your chance! Porto offers a fantastic blend of history, culture, and a relaxed lifestyle, with all the amenities you'd want. Think stunning riverfronts, amazing food, and a thriving tech scene – all with big-city perks and significantly lower living costs. In fact, Porto is estimated to be around 40-50% cheaper than Amsterdam! It's the perfect spot to balance career growth with personal well-being. Even better? We offer comprehensive support to ease your relocation and make your move as smooth as possible.
Join us as a Customer Service Specialist (Inbound & Backoffice)!
In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion. Your key responsibilities will include:
- Assist customers via multiple channels in English and Dutch;
- Troubleshoot and resolve customer inquiries, providing clear solutions and guidance;
- Provide empathetic and efficient support, ensuring that customers feel heard and understood;
- Collaborate with colleagues to ensure a consistent and seamless customer experience;
- Maintain accurate records of customer interactions and service issues.
REQUIREMENTS
What are we looking for:
- Native or fluent in Dutch language (level C1+);
- Intermediate English proficiency (B2+) written and oral;
- Willingness to work in the office for the first 6 months, after which a hybrid model will be implemented;
- Ability to work shifts Monday-Friday between 7:00 AM and 11:00 PM;
- Strong verbal and written communication and interpersonal skills, such as empathy and listening;
- Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.