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Customer Support for Online Video Platform - Italian

Lisbon , Portugal

Cognizant Technology Solutions

Mandatory:

English Proficiency

Italian Mother tongue

Company

Cognizant Technology Solutions

Employment type

Full time

Experience

Entry level

DESCRIPTION

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.

We don’t just dream of a better way – we make it happen.

We take care of our people, clients, company, communities and climate by doing what’s right.

We foster an innovative environment where you can build the career path

You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch

Provide general and technical support to customers who use any of our client's paid products

Escalate complex problems according to defined procedures

that’s right for you.

REQUIREMENTS

REQUIREMENTS:

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Good communication skills, both verbal and oral
Native Italian level written and spoken communication skills
Minimum B2 Level English Spoken and Written
European Nationality or Portuguese Work Permit (Mandatory)
Proactive attitude and strong team-spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Active Listening jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?