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Spanish speaking Customer Support Specialist -Digital Advert open_in_new
explore Barcelona , Spain
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DESCRIPTION
Description
Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads
— a game-changing tool for businesses everywhere!
REQUIREMENTS
Your responsibilities:
Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications
Reactive Support: Provide reactive phone and/or email support for live advertisers
Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
Properly prepare and set expectations with businesses about the onboarding and go-live process
Develop a deep understanding of the onboarding requirements/processes for our product across different regions
Work closely with businesses to collect and submit information required to complete our onboarding process
Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
Support ad-hoc operations work as needed
Work in a fast-changing, fast-paced workplace
Requirements
Native Level of Spanish
Ability to speak and write English fluently
Experience in a fast-paced, scaled operations environments
Experience working in a call center environment
Experience working in a customer-facing role
Extremely high attention to detail and strong organizational skills
Structured communicator, both written and spoken
Ability to produce high-quality work under strict deadlines
Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
Ability to work independently and complete day-to-day tasks with minimal supervision
Nice to have:
Bachelor's degree in Business
2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar
Experience working with local legislation or government entities
Familiarity with home services, such as plumbing, locksmiths, electrical etc.