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Technical Support for Microsoft – Spanish speaker

Lisbon , Portugal

Teleperformance Portugal

Mandatory:

Spanish Mother tongue

Optional:

English Intermediate

Company

Teleperformance Portugal

Employment type

Full time

Experience

Entry level

DESCRIPTION

What you can expect

Are you a native Spanish speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!

In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.

Here at TP, we don’t just work together but also learn, grow and have fun. Our culture is highly meritocratic, as we believe great ideas can come from anywhere and anyone. We are genuine in our relationships and we truly care about each others success, development and progress.

We need those who have what it takes to live their ambitions and want to embrace the world.

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world.

It’s best known for its software products, hardware products and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

As a Technical Support for Microsoft, you’ll support deliveries;
Work with customers to resolve technical customer issues on the Partner Center Platform;
Determine technical support Pain areas while working with Customers;
Provide feedback and details to Technical Advisors and PG teams;
Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
Maintain technical skills through completion of ongoing readiness and Platform training;
Participate in the creation of future Microsoft support capabilities for the cloud.

REQUIREMENTS

What you'll need

Native Spanish speaker; Fluency in English;
As a Technical Support for Microsoft, you’ll need previous interaction with M365 technology (SPO, EXO) (required);
Basic Active Directory troubleshooting skills (users, mailboxes) (required);
Knowledge of Basic API and Networking (required);
Understand Basic programming (Python, C#,) (is a plus).

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DESCRIPTION

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