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DESCRIPTION
Do you want to join an international team in Brno? We are looking for Dutch-speaking Technical Support Specialists who are passionate about delivering outstanding IT support and helping users resolve technical issues.
Join a newly established team supporting employees of a globally recognized home furnishing company. Enjoy a hybrid work model, comprehensive training, long-term career opportunities, and a relocation package for candidates moving from another EU country.
About the company
Our client is a global leader in digital services and consulting, providing business consulting, technology, engineering solutions, and end-to-end business process management services. They support some of the world's most recognized brands by delivering innovative digital solutions and helping organizations accelerate their digital transformation.
What will you do?
- Provide first-level technical support, service restoration, and fulfillment of service requests
- Act as the link between end users and product teams
- Register, analyze, prioritize, resolve, and assign incoming support cases within agreed service levels
- Communicate with end users regarding the progress of ongoing cases
- Deliver support in accordance with KPIs, OKRs, and internal service agreements
- Maintain accurate and detailed documentation of incidents
- Resolve more complex technical issues within the assigned business area using different support channels
- Contribute to improving user productivity through efficient technical support
REQUIREMENTS
- Fluent in Dutch and English, both written and spoken
- Business-level Czech language skills are a plus
- Good understanding of the supported business area and connected products and services
- Knowledge of ITIL, Agile frameworks, and service governance principles
- Strong knowledge of IT products, services, and terminology
- Excellent prioritization and problem-solving skills, especially during business-critical situations
- Ability to work efficiently under pressure and meet deadlines
- Strong communication and customer service skills