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DESCRIPTION
Do you want to build your IT support career in Brno? We are looking for an IT User Support Specialist who speaks both Estonian and Finnish to join our international team in the Czech Republic.
Join a dynamic service desk environment where you will provide first-line IT support, resolve technical issues, and deliver excellent customer service to end users. Benefit from a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.
About the company:
Our client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.
What will you do?:
Act as the first point of contact for IT incidents and service requests
Receive, log, and manage support tickets via phone and email
Provide first-line remote support for end-user devices, networks, applications, and peripherals
Prioritize incidents and requests based on business impact and urgency
Take ownership of user issues and provide timely updates throughout the resolution process
Deliver excellent customer service while following IT service management principles
Create and maintain support documentation and knowledge base articles
Candidate profile:
Fluent in Finnish, Estonian, and English, both written and spoken
Excellent communication and active listening skills
Ability to work independently and take ownership of tasks
Previous IT support experience is an advantage, particularly with password resets, software installation, and user management
Basic understanding of computers, networks, software, mobile devices, and cloud technologies
Strong sense of responsibility and critical thinking skills
Employer offers:
Hybrid work model
Long-term and stable employment
Performance bonus
Employee referral bonus
Additional compensation for night shifts and Czech public holidays
Meal allowance
Multisport card
Benefit card
Comprehensive onboarding and continuous training opportunities
25 days of paid annual leave
Modern office in central Brno with game room, silent zone, and kitchen facilities
Expat Assistance Services
Relocation package
Regular team-building activities
About Brno:
Brno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.
Nordic Jobs Worldwide:
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
REQUIREMENTS
- Fluent in Finnish, Estonian, and English, both written and spoken
- Excellent communication and active listening skills
- Ability to work independently and take ownership of tasks
- Previous IT support experience is an advantage, particularly with password resets, software installation, and user management
- Basic understanding of computers, networks, software, mobile devices, and cloud technologies
- Strong sense of responsibility and critical thinking skills