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DESCRIPTION
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
We are currently hiring Bilingual English / French Customer Service Representatives!
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?
Our Bilingual English / French Customer Service Representative are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!
REQUIREMENTS
Working as a Bilingual English / French Customer Service Representative, You Have:
- French Level C1 or higher.
- English Level C1 or higher.
- A high school diploma (or equivalent).
- 6 months – 1 year of customer service experience.
- Great communication skills, both verbal and written.
- Assist all customers through inbound calls, emails, and/or chats.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services.
- The ability to be consistently ready to work and on time as scheduled.
- The understanding you will be working on site at our state-of-the-art campus in Athens, Greece
- Availability: Full-time
- As relocation assistance is not available, we are looking for candidates already living in Athens.