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DESCRIPTION
German Speaking Customer Care Team Leader
West Cambridgeshire, UK
£34,600 per year
We’re looking for a German-speaking Team Leader with a passion for people, service, and leadership to join us in West Cambridgeshire. You'll manage a team of dedicated administrators who are the first point of contact for our customers, many of whom are passionate ambassadors of our products.
What You’ll Do
- Lead, coach, and inspire a team of Customer Care Administrators.
- Support your team in building strong customer relationships.
- Handle complex customer queries and follow up effectively.
- Monitor performance, run individual training, and drive team development.
- Support hiring and onboarding of new team members.
- Jump in and assist with customer enquiries during peak periods.
- Collaborate across departments to improve processes.
- Maintain deep knowledge of our products and IT systems
REQUIREMENTS
What You Bring
- Experience as a Team Leader or Supervisor in customer service.
- Native-level fluency in German and English (written and spoken).
- A strong coaching mindset and team-focused attitude.
- Positive, clear communication and problem-solving skills.
- Ability to juggle priorities and drive performance.
- Willingness to learn our bespoke systems and adapt to change.