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Team Leader (Norwegian speaking) - Hybrid - BN01

Benalmadena , Spain

Concentrix Spain

Mandatory:

Norwegian Proficiency

Optional:

English Proficiency

Company

Concentrix Spain

Employment type

Full time

Experience

Mid Level

DESCRIPTION

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Team Leader in Malaga (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in banking.

As a Team Leader you will be accountable for the coordination of the day to day performance of a team of agents, ensuring all KPIs & SLAs are monitored, maintained and achieved. You will manage, maintain and utilise the competency framework for your team whilst motivating and developing each agent to maximize individual performance and improve customer satisfaction.

You will set appropriate objectives to each agent in line with our overall business strategy and utilise performance management to appraise and evaluate each team member’s personal performance while assisting with their development plans. You will complete monthly one to ones and performance reviews in line with the Company requirements and manage adherence to schedules

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Team Leader on our team, you will:

- Answer team member questions, assist with problems, and oversee work to ensure quality and guideline compliance

- Manage relationships with both internal and external stakeholders, ensuring smooth communication and collaboration

- Promote a positive and supportive team environment to boost morale and encourage personal and professional growth

- Coach and mentor agents to help them reach their full potential, providing guidance and support when needed

- Conduct team meetings to share updates on best practices, expectations, and key performance targets

- Display excellent organizational and time management skills, with the ability to prioritize tasks and work flexibly

- Cultivate strong internal relationships across various departments to enhance overall business performance

- Ensure key performance indicators (KPIs) are met and support the leadership team in achieving business objectives

- Initiate action plans and activities to meet, exceed, or maintain department targets

- Identify areas for improvement and highlight development needs to project management

REQUIREMENTS

our qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are native or proficient in Norwegian plus fluent in English

- Have a high level of understanding of the customers’ products and services

- Possess excellent organizational, analytical and leadership skills

- Are articulate, dynamic, professional, and confident with a passion for customer service and commitment to excellence

- Have a flexible, proactive, “can-do” attitude

- Demonstrate excellent interpersonal skills with the ability to manage relationships at all levels across diverse cultural backgrounds (internally and externally)

- Have excellent IT skills

- Have a spotless history of economic and criminal records

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

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