NEW
Team Leadership jobs abroad
784 job offers found
You are seeing job offers with languages
in Europe. Companies publishing with Europe Language Jobs are looking for
multilingual speakers to work in top locations in Europe. Job offers with
languages are published every day on our site, so keep looking for the right
position for you. Complete your CV information and you will be able to see
job offers matching your languages and skills. You can search by language,
country, city and sector and you can do further searches using the Find Jobs
By box. You are only a few clicks away from landing a language job in
Europe!
HIGHLIGHTED
business
history
lightbulb
DESCRIPTION
As Team Leader you will be responsible for:
- The day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Coaching direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
- Identifying performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
- Ensuring service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
- Communicating expectations to employees and provide timely updates.
- Providing subject matter expertise in handling escalated customer calls as needed.
- Scheduling and conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
- Staying current on internal work processes, policies and procedures.
- Attending required manager development training.
REQUIREMENTS
- Associate's degree in related field with at least six months of experience in a similar position.
- Knowledge of German (level C1) and English (level B2) is essential.
- Willingness to work from our office in Katowice according to the German calendar.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations and meeting timelines on deliverable.
- Work well under pressure and follow through on items to completion.
- Strong communication skills, both written and verbal.
- Ability to mentor, coach and provide direction to a team of employees.
Optional
- Technical knowledge will be an advantage.