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DESCRIPTION
Experience the power of a game-changing career
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Danish? If so, then join us in Malaga (Hybrid) as a Customer Service Representative for Bank Norwegian, a branch of NOBA Bank Group, where you will provide outstanding customer service both through email and incoming calls to our customers.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
- Make customers feel safe and welcome when they are in contact with us.
- Follow the guidelines and processes set up by the bank.
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
- Have a proficient or bilingual level of Danish and advanced level of English
- Have an open and positive mindset that helps to provide the best customer service experience
- Have previous experience in customers service
- Have good communication, written and listening skills
It would be a plus if:
- Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.