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DESCRIPTION
Location: Athens, Greece
Role: German speaking BPO Trainer
Salary: 1400 EUR gross p/m (paid 14x p/a) plus 100 EUR meal vouchers p/m
Hours: 40 hrs per week office hrs
The company
Our client is a leading provider of customer experience solutions, offering innovative and scalable services to global brands. Operating in a dynamic and multicultural environment, the company specializes in customer support, technical assistance, and digital engagement, delivering high-quality service across various industries. With a strong commitment to professional growth, employee well-being, and operational excellence, the company fosters a collaborative and inclusive workplace in Athens, Greece.
The Role
We are looking for a German-speaking Trainer with a proven track record in the BPO industry to join a fast-paced and dynamic team based in Athens. This role is critical in ensuring the operational success of the client program by delivering engaging and effective training sessions to customer service agents and new hires. The ideal candidate will be passionate about developing people, improving performance, and maintaining high quality standards across the team.
Key Responsibilities:
- Deliver comprehensive onboarding and ongoing training sessions in German to customer service agents.
- Design and update training materials in line with client and operational requirements.
- Conduct needs analysis to identify training gaps and tailor content accordingly.
- Support with nesting and floor support to ensure smooth transition from training to operations.
- Monitor and assess training effectiveness using feedback, KPIs, and performance data.
- Collaborate closely with Operations Managers, Quality Analysts, and Team Leaders to align training with business goals.
- Lead initiatives for continuous improvement of training content, delivery, and outcomes.
- Stay current on client updates, system changes, and product enhancements.
- Maintain accurate training records and reports for audit and quality assurance purposes.
REQUIREMENTS
- Fluency in German and English
- Previous experience as a Trainer in a BPO environment
- Experience delivering training to multicultural teams in a fast-paced setting.
- Strong facilitation, coaching, and communication skills.
- Knowledge of adult learning principles and digital training tools.