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Trainer & Quality Coach (Finnish-speaking) - Fashion Brand

Barcelona , Spain

Concentrix Spain

Mandatory:

Finnish Mother tongue

Optional:

English Proficiency

Company

Concentrix Spain

Employment type

Full time

Experience

Mid Level

DESCRIPTION

Experience the power of a game-changing career

We’re a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses through technology and integrated solutions in over 70 countries.

If you’re looking to grow and be inspired, as a Trainer & Quality Coach in Barcelona (on-site), you will be part of our team of game-changers supporting an international fashion project.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and ongoing support you need to succeed. At Concentrix, career growth is real — around 80% of our managers and leaders are promoted internally. You’ll have access to free learning and leadership development programs to help you build the career you envision.

What you will do in this role

Support Customer Service agents’ development through training, coaching, and quality actions
Deliver onboarding and training for new agents and follow up on mandatory trainings
Identify individual and team skill gaps and coordinate training plans with Team Managers and the global training team
Monitor and evaluate customer interactions using Quality Assurance tools
Analyze quality data to identify trends, risks, and improvement areas
Conduct Quality Assurance feedback and coaching sessions with agents
Support Team Managers in achieving quality and efficiency targets
Act as an expert in CS procedures, policies, and standard processes
Contribute to improving training materials, tools, and operational processes
Proactively identify business risks and communicate customer journey pain points to stakeholders

REQUIREMENTS

Concentrix is a great match if you:

Are native or proficient in Finnish with advanced English
Hold a Bachelor’s degree in Education, Business, or a related field
Have proven experience as a Trainer and/or Quality Specialist
Demonstrate strong communication, analytical, and organizational skills
Are resilient, proactive, and comfortable giving constructive feedback
Thrive in collaborative, team-oriented environments

If you don’t check every box, we still encourage you to apply.

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