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DESCRIPTION
Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.
If you are a French speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid/remote working model!
The responsibilities:
You will be working on a project where accuracy is an absolute must. You will deal with questions from credit card holders and ensure the security and protection of credit card details.
You will answer questions about for example:
- Secure payment methods
- Credit card balance
- Help cardholders with any changes (e.g. Address change or limit change)
- Explain and help with solutions for payment – refusals
- Analyse possibly fraudulent transactions with cardholders
REQUIREMENTS
Your profile:
- On this project, you need to be able to maintain security procedures around sensitive data. Paid training will be provided.
- Strong communication/social skills
- Positive attitude toward changes
- Service-minded
- Team player
- Strong listening skills
- Solution-oriented approach without losing an eye for detail
- Ability to solve things independently and take ownership of your work
- Motivation to contribute to our customer satisfaction and business success
What you need:
- Native-level proficiency in French (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Flexibility is key!