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Manager Contact Center - French/English/Portuguese - Lisbon

Lisbon , Portugal

ADECCO RECURSOS HUMANOS

Mandatory:

English Proficiency

French Mother tongue

Optional:

Portuguese Proficiency

Company

ADECCO RECURSOS HUMANOS

Employment type

Full time

Experience

Senior Level

DESCRIPTION

Adecco HR is seeking a Manager Operations for our client operational centre in Portugal. In this

challenging role the manager will set up a new Operational Centre in Lisbon from

scratch, with a focus on recruiting French and other multilingual talents.

Responsabilities:
Recruiting French speaking talents

Being in contact with the client regarding the setup, training and all that is needed to

offer the requested knowledge and capacity

Implement and monitor all KPIs and measures needed to report the productivity

Ensure compliance with company policies and procedures of our clients

Make use and collaborate with various departments and out two other hubs to ensure the

required operation of the hub

Conduct regular performance reviews and provide feedback to team members.

Develop and initiate activities regarding operational efficiency and customer satisfaction

Be in constant contact with clients to also expand our partnerships.

REQUIREMENTS

Minimum of 2 years of experience as a team manager in a call centre or similar

administrative centre, where KPI’s and productivity monitoring is a way of working

Proficiency in French, English, and Portuguese

Strong entrepreneurial spirit, energetic, and a can-do mentality

A background in law is a plus, as well as a commercial and academic background

Residency in Lisbon

Presenting jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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