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DESCRIPTION
You have a passion for social media, an eye for detail, and the ability to diligently and accurately follow given guidelines. At the same time, you are drawn to international experiences, and you can envision continuing your professional career in the vibrant capital of Portugal, in Lisbon.
We are in search of a German-speaking content moderator who is dedicated to maintaining the world of social media free from non-guideline-compliant content. In this role, you will be working for the world's largest social media platform, ensuring that users have a seamlessly positive experience while scrolling.
About the Company:
Our partner company is the world leader in outsourcing and customer relationship management. The entire group employs around 420,000 employees who work in 170 countries and speak over 265 dialects and languages. They operate in all business areas and on all continents on behalf of major international companies. According to Fortune and Great Place to Work, the company is among the top 25 employers worldwide. Our team in Portugal consists of over 13,000 employees who handle customer support for 111 countries in 35 different languages. In 2022, the company was awarded the Best Company in Portugal (>1000 employees) by the Great Place to Work Institute for the ninth time. Furthermore, the company has been named the best company in the customer support industry four times by Exame Magazine.
Within your scope of responsibilities:
- Analysis and evaluation of content in accordance with provided guidelines and standards
- Identification and labeling of relevant information and features during content review
- Verification of compliance with quality standards, guidelines, and legal regulations
- Assessment of content relevance, accuracy, and quality based on predefined criteria
- Identification of potential guideline violations and development of corresponding solutions
- Collaboration with other team members to achieve continuous improvements in content, processes, and tools
- Creation of reports and statistical analyses on the reviewed content.
REQUIREMENTS
Your Profile:
- German native speaker or proficient at a strong C1 level
- Proficiency in both written and spoken English
- Prior experience in a dynamic operational setting, call center environment, or a role involving customer interaction is advantageous
- Strong organizational skills and the capability to work autonomously
- Clear and organized communication skills in both written and verbal forms
- Demonstrated capacity to deliver high-quality output within designated timeframes
- Possession of a customer-centric and proactive problem-solving mindset