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Customer Support Analyst in a Fintech Account with Norwegian open_in_new
explore Sofia , Bulgaria
DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.
Our location: Bulgaria's affordable lifestyle offers a sea of opportunities!
Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.
The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.
As a Customer Support Analyst in a Fintech Account with Norwegian and English you will be a part of a great team and all together will:
- Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
- Provide timely reply and accurate information on the client's request
- Assist customers through multiple channels, including phone, email, and chat
- Identify and assess customers’ needs to achieve satisfaction
REQUIREMENTS
As a candidate, you do not need to have experience in a similar role but you should be fluent in Norwegian and English - C1/B2-equivalent.