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Financial Client Support Associate (Dutch Speaking) open_in_new
explore Amsterdam , Netherlands
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DESCRIPTION
Start your career in financial services
Are you ready to kick-start your career in an international financial services company? Whether you've just graduated or already have some customer service experience, this is an excellent opportunity to learn about investing while building a long-term career.
No previous experience in finance is required, full training is provided. If you're curious about financial markets, enjoy helping people and are eager to learn, we'd love to hear from you.
About the company
Our client is a leading international financial services company that has been helping people invest since 1992. With more than 2,500 employees worldwide and offices across Europe, Asia and the Middle East, they combine innovative technology with financial expertise to provide clients with access to global financial markets and a wide range of investment opportunities.
The Amsterdam office offers an international, collaborative environment where learning, teamwork and personal development are highly valued. Employees enjoy a dynamic culture with regular team events, Friday drinks and social activities.
The role
As a Financial Client Support Associate, you'll support Dutch-speaking clients with questions about their accounts, the trading platform and investment products. You'll communicate with clients via phone, email and live chat, ensuring they receive an excellent service experience.
This isn't a sales role and you won't provide financial advice. Instead, you'll help clients understand how the platform works, explain investment products, give market insights and resolve any questions they may have.
What you'll be doing
- Support clients via phone, email and live chat
- Help clients navigate and use the online trading platform
- Answer questions about accounts, orders and investment products
- Resolve technical and operational issues
- Complete a structured onboarding and training programme
- Build long-term client relationships through excellent customer service
What we're looking for
- Fluent Dutch and a good knowledge of English
- An interest in investing or financial markets
- Strong communication and customer service skills
- A willingness to learn and develop professionally
- A positive, proactive and team-oriented mindset
- You are already based in the Amsterdam area
This role is ideal for graduates and candidates with up to two years of experience who are looking to build a career within financial services
Training & Career Growth
You'll complete a paid onboarding programme of approximately 2–4 weeks, where you'll learn about the company's products, systems, compliance requirements and client communication. As your knowledge grows, you'll gradually take on more complex client enquiries and continue developing your expertise in financial markets.
This role is designed as a strong starting point for a long-term career. Many employees progress into senior client service and leadership positions, while others choose to explore opportunities in different areas of the business. Internal mobility is encouraged, giving you the chance to develop your career in departments such as Sales, Marketing, Business Analysis, Finance and other specialist teams as new opportunities arise.
Salary & Benefits
- €2,700 gross monthly salary
- Opportunity to earn up to €2,900 gross per month if you also speak French, German or Italian
- 8% holiday allowance
- 5.5% supplementary allowance
- Full reimbursement of second-class public transport or mileage reimbursement
- Hybrid working (4 days in the office, 1 day from home)
- Comprehensive onboarding and ongoing professional development
- Excellent long-term career opportunities within an international organisation
Working Hours
You'll work a rotating shift schedule between approximately 08:00 and 22:00. New starters begin on daytime shifts before gradually joining the full rotation as they complete their training.
The schedule is planned in advance, and you'll have the flexibility to swap shifts with colleagues whenever needed.
Ready for your next challenge?
If you're looking for an employer that will invest in your development, provide genuine career opportunities and help you build expertise in the world of investing and financial markets, we'd love to hear from you.