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DESCRIPTION
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Understand and comply with administrative duties including holiday, sickness and overtime
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
REQUIREMENTS
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual in Danish and are fluent in English
- 1+ year working CS experience is required, automotive industry experience is plus.
- Driving electric vehicles or having working experience in electric vehicles is preferred
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration required.
- Good disposition to work in a customer service environment
- Customer care skills – ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- A minimum of 6 months commitment is required for this role.