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DESCRIPTION
Portuguese Speaking Tech Support Reps
Thessaloniki, Greece
€1100 gross salary per month + signing bonus of €1000.
Our client is recruiting on behalf of their world renowned company who have experience in developing pc games for many years.
Responsibilities
- Provide technical-based customer assistance through voice, chat, and email. Have good IT Technical Skills with a passion for PC gaming.
- Leverage experience in customer-focused roles to handle challenges effectively and with empathy.
- Actively contribute to team and company initiatives by sharing feedback, promoting collaborative solutions, and supporting colleagues—driving the growth and success of the department.
- Apply problem-solving and critical thinking skills to ensure customer satisfaction remains the top priority.
- Communicate clearly and effectively in both verbal and written formats.
- Stay social media savvy to support customer engagement across multiple platforms.
Role Requirements
- Bilingual proficiency in Portuguese (B2/C1) and English (B2/C1), spoken and written.
- 1–2 years of experience in Customer Support or Technical Support, preferably with a help desk or IT-related function.
- Strong communication skills, both written and oral.
- Ability to work independently while contributing effectively as a remote team member.
- Adaptable and flexible in handling process and information changes.
- Willingness to participate in background screening.
- Proven experience in customer communication via email and phone.
- Solid working knowledge of external systems and PC-based applications (e.g., internet, Microsoft Office)
NB* Candidates must be willing to work from the office and already have work permission for Greece