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DESCRIPTION
We’re Hiring: Vacation Financial Protection Specialist
Salary: 2100 - 2600 EUR Gross
Languages: Italian (C1) + English (C1)
Location: Lisbon, Portugal
Shifts: Day/Late (Full-time, 40h/week)
At Astrea Recruitment, we've been connecting top talent with global leaders for 18 years! Join a renowned customer experience technology company and be part of an international team handling financial protection claims with accuracy, empathy, and professionalism.
What You’ll Do:
Communicate with customers via calls, messages & chats (including urgent cases)
Investigate & resolve claims related to property protection & liability
Assess financial claims, fraud investigations & dispute resolutions
Provide feedback on policy improvements & risk assessments
Maintain accurate records and ensure data security
What We’re Looking For:
1-3 years of experience in insurance claims, fraud investigations, or dispute resolution
Strong analytical & problem-solving skills
Excellent communication & empathy for handling complex cases
Tech-savvy & adaptable to new digital platforms
What’s in It for You?
Salary: 2100 - 2600 EUR Gross + performance & language bonuses
One-time signing bonus & loyalty bonuses every 3 months
Meal allowance + holiday & Christmas bonuses (monthly or lump sum)
22 days of paid leave + extra pay for working on Portuguese public holidays
Relocation support: assistance with accommodation, travel reimbursement & financial aid for the first months
Fully paid training from day one!
Medical & dental insurance after 6 months
Unfixed-term contract after a 30-day probation period
Ready to elevate your career? Send us your CV in English and mention reference number SM_.