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DESCRIPTION
Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? You might be the one we are looking for! TP Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates with the will to build a solid career. You will integrate the team that provides support, with the most advanced multi-channel technology, on the financial services of one of the most prestigious institutions in the banking sector.
Responsibility
- Support Bank Customers;
- Provide clear information about products and service;
- Manage customer requests and clarify any doubts;
- Deliver a positive attitude towards the brand;
- Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.
REQUIREMENTS
- Languages: C1 level or higher in German and minimum B2 English;
- Professional experience in Contact Center in the banking sector (preferential);
- Ability to work in a fast-paced and high-volume service center;
- Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
- Client, quality and results-oriented;
- Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
- Agile in computer skills from the user's perspective - computer systems, internet, browser and basic software;
- Strong interpersonal skills and ability to think independently.