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DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.
If you are excited about health and technology, join our Fitbit Team!
As a Fitbit Customer Support with German and English, you will be part of a great team and will:
- Help our users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background
REQUIREMENTS
What we expect from you:
- Very good knowledge of German language (B2 or similar) for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment