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Customer Rep (French-speaking) CashApp Service - 3000€ Bonus open_in_new
explore Lisbon , Portugal
DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of finance. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
- Provide assistance through phone, email, chat, or social media platforms.
- Answer questions about features, functionality, and account setup.
- Help customers resolve app-related technical issues, such as login errors or payment delays.
- Guide users through the account creation or identity verification process.
- Build and maintain a positive customer experience by being empathetic and professional.
- Escalate unresolved or complex issues to higher-level support or technical teams.
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
- Have a High level of French (Oral and written) and are fluent in English (C1)
- Have strong analytical and troubleshooting skills to resolve customer queries effectively.
- Are Familiar with mobile apps, digital payments, and online platforms.
- Have the ability to understand customer concerns fully and provide appropriate solutions.
- Previous experience in customer service, support roles, or call centers is often preferred.
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.