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Are you familiar with digital cameras, printers & photocopiers? Join our Canon tech-support team!
Would you like to get an in-depth experience in the world of photography and imaging? Teleperformance Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems, and proudly offers job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras & other imaging products to Spanish speaking customers.
We equip successful candidates with a complete training on the company’s products, as well as guidance on providing troubleshooting and technical solutions.
What you will do:
Depending on the team that successful candidates will join, responsibilities vary:
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Answer customers’ inquiries and troubleshoot or escalate technical issues that they face
Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Turn every customer into a happy customer!
Exchange ideas and solutions with your colleagues!
Enjoy your time in Greece!
REQUIREMENTS
What you will bring:
Strong written and verbal skills in Spanish
Good communication skills in English
Tech savviness
Solution driven out of the box thinking
An empathetic soul with the communication skills that match
A positive and adventurous attitude
A sponge that is willing to soak up all the knowledge and experience we offer