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DESCRIPTION
Icelandic Speaking Customer Service Representative
Barcelona
Basic Salary: €22,249 gross per year
Join a leading travel company and help travellers from around the world enjoy a smooth and stress-free experience. We are looking for an Icelandic-speaking Customer Service Representative to support customers and accommodation partners through phone and email communication.
You will work in an international and multicultural environment, assisting travellers with booking issues, payments, service enquiries, and technical support while delivering a high standard of customer care.
What you will do
Support customers and accommodation partners via phone and email
Identify customer needs and provide effective solutions
Handle service, payment, and technical enquiries
Follow company procedures and quality standards
Maintain accurate records using internal systems and CRM tools
Deliver professional and empathetic customer service at all times
Desirable skills
Collaboration and teamwork
Emotional intelligence
Critical thinking
Open-minded approach
Solution-oriented attitude
Ability to work in a fast-paced environment
Interest in travel and accommodation platforms
What’s offered
Temporary contract
38.5 hours per week, Monday to Sunday
Shift availability between 09:00 and 20:00
27 working days holiday per year
3 weeks of paid training and ongoing coaching
Modern office near Glòries shopping centre with excellent transport links
International working environment
Career development opportunities within a leading travel company
If you are passionate about customer service and enjoy working in an international environment, this could be a great opportunity to grow your career in the travel industry
REQUIREMENTS
Requirements
Native or C2 level Icelandic
Advanced English
Strong written and spoken communication skills
Good computer skills including Office 365 and CRM systems
Problem-solving mindset with a positive attitude
Flexible and adaptable to changing priorities
Goal-oriented and customer focused
Previous customer service or contact centre experience is an advantage
Candidates must already be living in Barcelona