NEW
Leading Self jobs abroad
420 job offers found
You are seeing job offers with languages
in Europe. Companies publishing with Europe Language Jobs are looking for
multilingual speakers to work in top locations in Europe. Job offers with
languages are published every day on our site, so keep looking for the right
position for you. Complete your CV information and you will be able to see
job offers matching your languages and skills. You can search by language,
country, city and sector and you can do further searches using the Find Jobs
By box. You are only a few clicks away from landing a language job in
Europe!
HIGHLIGHTED
business
history
lightbulb
DESCRIPTION
Role Overview
As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.
Key Responsibilities
Key Responsibilities
- Handle inbound customer interactions via phone and email in a professional and timely manner
- Provide support on billing, invoices, and payment-related inquiries
- Assist customers with account-related topics and general service requests
- Investigate and resolve customer issues by collaborating with internal teams when needed
- Ensure accurate documentation of all interactions in internal systems
- Maintain a high level of customer satisfaction through proactive communication and problem-solving
- Follow internal processes and client guidelines to ensure service quality and compliance
- Identify recurring issues and contribute to continuous improvement initiatives
REQUIREMENTS
- Language skills: C1 in Czech language + B2 English
- Strong communication skills (both written and verbal)
- Good PC skills, including MS Office package
- Previous experience in customer service is preferred
- Experience in contract/account management is a plus
- Experience with billing, invoicing, or payment processes is an advantage
- Proactive mindset and customer-oriented approach
- Strong organizational skills and ability to work independently
- Availability for shift work Monday through Friday from 8:00 a.m. to 8:00 p.m.
- Ability to work from the office in Gdańsk
- Ability to work full-time