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DESCRIPTION
Arval is the Dutch branch of a global leader in full-service vehicle leasing and fleet management. As a subsidiary of a major French banking group, Arval offers a wide range of services, including operational leasing, fleet management, and mobility solutions tailored to both businesses and individual clients in the Netherlands.
Their services typically include vehicle acquisition, maintenance, insurance, and resale, providing clients with a comprehensive solution for managing their vehicle fleets. Arval is known for its strong commitment to sustainability, often incorporating electric and hybrid vehicles into their leasing options to support environmentally friendly transportation.
The Job
Teamwork is key. You ensure the best service for end users by listening closely and offering optimal solutions. You combine sustainability with practical approaches and always go the extra mile. With a curious mindset, you actively seek improvements and adapt quickly in a dynamic, digital environment. In doing so, you contribute to the organization’s growth and future success.
- You are responsible for assisting business mobility users with operational questions about the use of products.
- You are responsible for the quality and service level.
- Incoming Call Handling: Supportive calls around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, etc.
- You identify common questions and gaps in processes and make improvement suggestions.
- Processing incoming emails: From drivers of lease vehicles and answering supportive inquiries around usage of vehicles, e.g., for maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, etc.
- Outbound Call Handling: Appointment organization calls
REQUIREMENTS
- Proficient level of Dutch speaker
- EU citizen
- Interested in working and living in Lisbon, Portugal
- Good communication skills