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DESCRIPTION
Are you a native or near-native French-speaker? Do you have excellent communication skills and enjoy helping others? If so, we have an exciting opportunity for you!
Responsibilities:
Manage incoming calls, chats, messages, and emails.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and case handling quotas.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Local in Greece with EU-passport or existing work-permit
- Native or near-native proficiency French.
- Good command of English.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.