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DESCRIPTION
Are you a native or near-native German-speaker? Do you have excellent communication skills and enjoy helping others? If so, we have an exciting opportunity for you!
For our partner in Greece we are looking for German-speaking Customer Advisors to join their international team in Greece!
Responsibilities:
- Manage incoming calls, chats, messages, and emails.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team targets and case handling quotas.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
Requirements:
- Native or near-native proficiency German.
- Good command of English.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.